Refund, Return & Exchange Policy

At Srivika Fashions, we carefully inspect and pack every order before dispatch. Please read the following policy carefully before placing your order.

1. Order Cancellation & Returns

• We do not accept order cancellations or general returns.

• Returns are accepted only in cases of a genuine damaged or wrong product, subject to the conditions mentioned below.

2. Tampered or Damaged Parcel

Please do not accept a parcel if it appears to be tampered with, damaged, opened, or otherwise compromised at the time of delivery.

Sri Vika Fashions will not be responsible for damage to the product if a tampered or visibly damaged parcel is accepted by the customer.

If you receive a tampered or damaged parcel:

• Do not accept the parcel from the delivery person.

• Report the issue to us within 24 hours by email at support@srivikafashions.com.

• Mention your Order ID.

• Use “TAMPERED PARCEL” as the email subject.

• Please provide relevant details and, where available, photographs of the parcel.

After the parcel reaches us, we may provide either:

• A refund, or

• An exchange for the same item, if available, or

• An exchange for another item of equivalent value.

All communication regarding tampered parcels will be handled through email.

3. Damaged or Wrong Item/Product

Returns are accepted only in the event of a genuine damaged or wrong product.

To be eligible:

• You must notify us within 24 hours of receiving the order.

• An unedited and uncut parcel opening video is mandatory.

• Please email support@srivikafashions.com with your Order ID.

• Use “DAMAGED/WRONG ITEM” as the email subject.

• Include a clear description of the issue along with relevant photographs and the unedited parcel opening video.

After we acknowledge your email, please ship the parcel back to us only through India Post Parcel service within 1 or 2 days.

Return Address

Srivika Fashions
A1402, Hazel Apartments,
Poonamallee Avadi Road, Paruthipattu,
Avadi, Chennai – 600071,
Tamil Nadu, India
Phone: 9791035246

After we receive and inspect the returned product, we may initiate:

• A refund, or

• An exchange for the same item, if available, or

• An exchange for another item of equivalent value.

The refund or exchange will be processed within 7 days of receiving the returned item, subject to verification.

All communication regarding damaged or wrong items will be through email.

4. Condition of Returned Items

Any approved returned item must:

• Be unworn and unwashed.

• Have all original tags intact.

• Be returned with the original packaging, wherever applicable.

• Be free from stains, body odour, perfume/fragrance, marks, damage, water stains, or any other signs of use.

If the returned product does not meet these conditions, the return/exchange request may be rejected.

5. Exchange Value

Only the cost of the product will be considered for an exchange.

The product may be exchanged for another product or products of equal value from our website.

6. Colour, Texture & Handmade Product Variations

We do not accept returns or exchanges due to differences in colour expectations.

The actual colour of a product may vary slightly from the photographs displayed on our website due to factors such as:

• Lighting conditions while photographing the product

• Screen/display settings

• Brightness, saturation and hue variations

• Photography and editing conditions

Although we make every effort to display product colours as accurately as possible, the actual product may not look exactly the same as it appears on your screen.

We also do not accept returns or exchanges due to differences in the texture or feel of the material.

For products featuring block prints, Kalamkari prints, and other handmade printing techniques, minor stains, printing irregularities, misprints, overlapping prints, uneven patterns, or similar variations may occur. These are natural characteristics of handmade products and are not considered defects or damage.

7. Promotional & Discounted Orders

Items purchased using:

• Special discount coupons

• Time-specific gift vouchers

• Promotional discounts

• Promotional gifts

are not eligible for return or exchange.

8. Undelivered / Returned-to-Sender Shipments

If a shipment is returned to us because of:

• Incomplete address

• Incorrect/wrong address

• No response from the recipient

• No receiver available to accept the parcel

the following charges will be applicable:

• ?120 per product for shipments within Southern States

• ?160 per product for shipments to the rest of India

In such cases:

• No refund will be provided.

• We will provide a coupon equivalent to the applicable amount/eligible order value, which can be used to place another order on our website, subject to applicable terms.

9. Refund Process

Once an approved returned product is received, we will inspect the item and notify you via email/WhatsApp that the returned product has been received.

After the inspection is completed, we will cancel the applicable order and initiate the refund or exchange, as applicable. The details will be communicated to you by email.

Approved refunds will be credited to the original payment source used to place the order, such as the original bank account, card, or wallet.

Refund Processing Time

The refund will generally be credited within 1–7 working days, depending on the processing time of your bank or payment provider.

If you do not receive the refund even after 7 working days, please contact us at:

Email: support@srivikafashions.com
WhatsApp: 9791035246

10. Important Note

Customers are requested to carefully check the product details, measurements, colours, fabric information, and other product information before placing an order.

By placing an order on Srivika Fashions, you acknowledge that you have read and understood this Refund, Return & Exchange Policy.